MMM... COOKIES

Cookie Policy 2
 

 



COOKIES

In order to provide you with the best possible user experience, we use "cookies" to store and collect information regarding your usage of our website. Cookies are small text files placed on your computer's hard drive, or in your browser memory, when you visit a website. Your computer will only share the information in the cookie with the website that provided it, and no other website can request it. There are two types of cookies, session and persistent, used on this website. Session cookies last only as long as your web browser is open. Once you close your browser, the cookie disappears. Persistent cookies store information on your computer for longer periods of time - typically up to 3 months. Your computer will only share the information stored in our cookies with our website - no other website can access that information.

If you do not wish to have session or persistent cookies stored on your machine, you can turn them off in your browser. Most browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. You may elect to reject cookies by adjusting your browser's settings, but doing so will limit the range of features available on our site.

Please note we do not store any individual data from our cookies, we simply use the information to understand user trends and provide a better user experience.

These are the cookies we use:

Google Analytics - user experience and trends, not at individual level
ClickTale - user experience and trends, not at individual level
Live Chat - only applicable when engaging in a web chat with our consultants


IP ADDRESSES

Sanctuary Retreats collect the IP addresses used to access our Site and the dates and times of access. This information is used to analyse trends, administer the Site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not personally linked to identifiable information.

 

REGISTRATION FOR ONLINE PRODUCTS & SERVICES

In order to provide you with a particular Site product or service, we may request that you voluntarily supply us with Personal Information for purposes such as correspondence, Site registration, submitting an application or booking request, requesting product descriptions, or participating in Site surveys and/or contests. If you are known to us as a registered user of the Sanctuary Retreats Site, we may combine information about your use of Site products or services with certain other online and offline information we have about you as an Sanctuary Retreats customer as well as information available from external sources in order to customise your Site experience and present you with relevant online and offline communications.

 

INFORMATION USE

We may use Personal Information you have given us within our group of companies to, for example, provide a service, ensure proper booking, and inform you about products and services. If you have provided your Email address to us, we may send you Email. These Emails may be based on Personal Information you provided in your initial transaction with us, in surveys both online and offline, as well as available from external sources. These Emails come directly from Sanctuary Retreats. You can opt-out from receiving Email from Sanctuary Retreats as described below in the section, "Declining E-mail." When we send you Email, we may use your Email address to identify information about your receipt of the Email, including whether the communication was opened, how many times it was viewed and whether you clicked on an embedded hyperlink to reach a particular product or service. This information is used to measure response rates to Email communications as well as enhance your Site experience. Information you supply to us will not be passed to any third party. We may share Personal Information with law enforcement agencies in the event of a criminal investigation or suspected illegal activity.

 

FORWARD/EMAIL THIS PAGE

Site users can choose to request that a Site Web page be sent electronically to another person. When you elect to do this, you will be required to enter your Email address and name, the receiver's Email address and name, a subject line, and a text message that will go to the receiver. This will generate a preformatted Email message that will go from you to the receiver's mailbox with your message embedded in the text of the Email. Forward/EMail This Page is completely voluntary and you will therefore have a choice whether or not to disclose the required information.

 

ONLINE SURVEYS

We value opinions and comments from customers of Sanctuary Retreats, and you may have the opportunity to give us your feedback through Site surveys. In conducting these surveys, we may ask for your Personal Information so that we can appropriately identify you. Survey and Personal Information collected will be aggregated and used to make improvements to the Site and improve Sanctuary Retreats products and services. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose the required information.

 

DECLINING EMAIL

At any time, you may request to discontinue receiving marketing Email from Sanctuary Retreats by following the opt-out instructions included within any Sanctuary Retreats marketing Email, and informing us of your preference.

 

CUSTOMER INFORMATION

If you would like information about your account, you believe that Sanctuary Retreats have not complied with this Privacy Policy with respect to your Personal Information, or you have other related enquiries or concerns, you may write to:

Sanctuary Retreats
60 Strand
London
WC2N 5LR

In your letter, please describe in as much detail as possible the nature of your inquiry or the ways in which you believe that the Sanctuary Retreats' Privacy Policy has not been complied with. Sanctuary Retreats will investigate your enquiry or concern promptly.

 

COMPANY REGISTRATION

Company No. 04156999