COOKIES
In order to provide you with the best possible user experience,
we use "cookies" to store and collect information regarding your
usage of our website. Cookies are small text files placed on your
computer's hard drive, or in your browser memory, when you visit a
website. Your computer will only share the information in the
cookie with the website that provided it, and no other website can
request it. There are two types of cookies, session and persistent,
used on this website. Session cookies last only as long as your web
browser is open. Once you close your browser, the cookie
disappears. Persistent cookies store information on your computer
for longer periods of time - typically up to 3 months. Your
computer will only share the information stored in our cookies with
our website - no other website can access that information.
If you do not wish to have session or persistent cookies stored
on your machine, you can turn them off in your browser. Most
browsers have options that allow the visitor to control whether the
browser will accept cookies, reject cookies, or notify the visitor
each time a cookie is sent. You may elect to reject cookies by
adjusting your browser's settings, but doing so will limit the
range of features available on our site.
Please note we do not store any individual data from our
cookies, we simply use the information to understand user trends
and provide a better user experience.
These are the cookies we use:
Google Analytics - user experience and trends, not at individual
level
ClickTale - user experience and trends, not at individual
level
Live Chat - only applicable when engaging in a web chat with our
consultants
IP ADDRESSES
Sanctuary Retreats collect the IP addresses used to access our
Site and the dates and times of access. This information is used to
analyse trends, administer the Site, track user's movement, and
gather broad demographic information for aggregate use. IP
addresses are not personally linked to identifiable
information.
REGISTRATION FOR ONLINE PRODUCTS &
SERVICES
In order to provide you with a particular Site product or
service, we may request that you voluntarily supply us with
Personal Information for purposes such as correspondence, Site
registration, submitting an application or booking request,
requesting product descriptions, or participating in Site surveys
and/or contests. If you are known to us as a registered user of the
Sanctuary Retreats Site, we may combine information about your use
of Site products or services with certain other online and offline
information we have about you as an Sanctuary Retreats customer as
well as information available from external sources in order to
customise your Site experience and present you with relevant online
and offline communications.
INFORMATION USE
We may use Personal Information you have given us within our
group of companies to, for example, provide a service, ensure
proper booking, and inform you about products and services. If you
have provided your Email address to us, we may send you Email.
These Emails may be based on Personal Information you provided in
your initial transaction with us, in surveys both online and
offline, as well as available from external sources. These Emails
come directly from Sanctuary Retreats. You can opt-out from
receiving Email from Sanctuary Retreats as described below in the
section, "Declining E-mail." When we send you Email, we may use
your Email address to identify information about your receipt of
the Email, including whether the communication was opened, how many
times it was viewed and whether you clicked on an embedded
hyperlink to reach a particular product or service. This
information is used to measure response rates to Email
communications as well as enhance your Site experience. Information
you supply to us will not be passed to any third party. We may
share Personal Information with law enforcement agencies in the
event of a criminal investigation or suspected illegal
activity.
FORWARD/EMAIL THIS PAGE
Site users can choose to request that a Site Web page be sent
electronically to another person. When you elect to do this, you
will be required to enter your Email address and name, the
receiver's Email address and name, a subject line, and a text
message that will go to the receiver. This will generate a
preformatted Email message that will go from you to the receiver's
mailbox with your message embedded in the text of the Email.
Forward/EMail This Page is completely voluntary and you will
therefore have a choice whether or not to disclose the required
information.
ONLINE SURVEYS
We value opinions and comments from customers of Sanctuary
Retreats, and you may have the opportunity to give us your feedback
through Site surveys. In conducting these surveys, we may ask for
your Personal Information so that we can appropriately identify
you. Survey and Personal Information collected will be aggregated
and used to make improvements to the Site and improve Sanctuary
Retreats products and services. Participation in these surveys is
completely voluntary and you therefore have a choice whether or not
to disclose the required information.
DECLINING EMAIL
At any time, you may request to discontinue receiving marketing
Email from Sanctuary Retreats by following the opt-out instructions
included within any Sanctuary Retreats marketing Email, and
informing us of your preference.
CUSTOMER INFORMATION
If you would like information about your account, you believe
that Sanctuary Retreats have not complied with this Privacy Policy
with respect to your Personal Information, or you have other
related enquiries or concerns, you may write to:
Sanctuary Retreats
Dorland House, 4th Floor
20 Regent Street
London SW1Y 4PH
England
In your letter, please describe in as much detail as possible the
nature of your inquiry or the ways in which you believe that the
Sanctuary Retreats' Privacy Policy has not been complied with.
Sanctuary Retreats will investigate your enquiry or concern
promptly.